A few drops of water after use is normal. To prevent water from missing the glass and dripping down the cradle area, try slowly removing the glass from the cradle after use. If the dispenser drips water constantly, it could be a water valve problem, and should be checked by a service technician
This is normal, and happens with ALL carbon filters. These black granules are known as carbon fines (tiny pieces of carbon). Flushing two to three gallons of water through the filter will remove any loose carbon fines.
No water flow is an indication that the filter has not been properly installed. Try reinstalling. Push the new filter into the receiver, and firmly turn to the right.
Try soaking the new filter in water for 10 minutes before installation.
Make sure the water line to the refrigerator is turned on. The saddle valve is used to connect the water supply line to the house plumbing, and must be fully opened for the refrigerator to receive water.
Remember, the dispenser in the door will not operate unless the door is closed
Due to the short life span of a fridge filter (typically 6 months), Swift Green Filters are under warranty for 90 days, starting from the date of purchase. If the filter you purchased does not fit, or is determined to be defective in any way, Swift Green Filters will either refund your money, or ship an appropriate replacement.
Current industry standards dictate that fridge filters should be changed every six months. Once the filter has been soaked by its initial use, it should be changed six months after. After this period of time, the carbon in the filter may begin to harbour bacteria, which can significantly reduce filtration performance or potentially contaminate your water.
All of the filters will hit a stop when they are fully tightened. As long as our filters are installed by hand (not using tools), you will feel the filter hit the stop, at which point, do not attempt to further tighten the filter. Most of the filters only require a quarter or a half turn to tighten.
The cap you are referring to covers the end of the filter located in the base grill of some Whirlpool®, Kitchen Aid®, and Kenmore® refrigerators. The cap is not permanently connected to the filter, so it is not necessary to purchase a new one. When you remove the old filter, simply pull the cap off and put it on the new filter.
If your refrigerator has an indicator that tells you when to change the filter, it needs to be reset once the filter has been replaced. Each manufacturer has different instructions for resetting this indicator.
Amana® - press and hold the dispenser lock and auto light buttons on the dispenser (at the same time) for 4 seconds until the filter status indicator begins to flash, then release the buttons. On some Amana fridges, you may need to press the dispenser lock and water buttons for 4 seconds until the filter status indicator begins to flash, then release the buttons.
Frigidaire® - press and hold the reset button on the dispenser until the green light flashes (up to 15 seconds).
GE and Hotpoint® - press and hold the reset water filter button on the dispenser for 3 seconds.
Maytag® and Jenn-Air® - press and hold the lock and light buttons (lock and water on newer fridges) on the dispenser for about 4 seconds until the indicator light blinks.
Whirlpool® and Kitchen Aid® - press the light switch 5 times within 10 seconds. If the fridge has a filter button, press and hold it for 5-10 seconds.
Samsung® - press and hold the ice type and child lock buttons simultaneously for 3 seconds. • Note: Hold the buttons for only 3 seconds. If you press these 2 buttons simultaneously for 5 seconds, the reset function ceases. Release the buttons and repeat the same step one more time. The water filter indicator light should turn green.
LG® - press and hold the reset button for 3 seconds.
Kenmore® - Kenmore® refrigerators are made by a number of different manufacturers, so please refer to our Kenmore® Section to see which manufacturer made your refrigerator, then follow the directions listed above.
Unfortunately we are unable to make house calls - but trust us, Swift Green Filters are easy to install. If you have difficulty installing one of our filters we can help. For installation related issues please call 1-888-223-6762 ext. 102 between the hours of 8 am and 5 pm, Mon-Fri PST or for faster response please send us an e-mail at firstname.lastname@example.org . For other inquiries call 1-888-223-6762 ext. 101